Call (469) 649-7066
One number for air conditioning and heating anywhere in Dallas-Fort Worth. Free to call, answered 24/7 by an automated assistant.
The assistant asks whether it is a cooling or heating problem, takes your name, callback number, city or ZIP and a short description, then puts you through to an independent, locally owned heating and air conditioning company that serves your area. If that company cannot pick up, it gets your details to call you back.
- Phone(469) 649-7066
- Hours24 hours a day, 7 days a week, answered by an automated assistant
- Cost to callFree. The line never bills you
- AreaDallas and the Dallas-Fort Worth metroplex (see cities)
- Online requestSend the short form and a local company calls you back
Or send a short request
Prefer not to call right now? Fill this in and an independent, locally owned heating and air conditioning company that serves your area will call you back. For a system that is out right now, calling (469) 649-7066 is the fastest way through.
Your details go only to the independent local company that will call you back. They are not sold. See the privacy policy.
What to say when you call
You do not need technical words. Short and specific is perfect. Have these ready:
- Cooling or heating. The first thing the assistant asks.
- Your name and a callback number. Give a number you will answer, in case the company has to call you back.
- Your city or ZIP code. This is how the call reaches a company that works in your part of DFW.
- What the system is doing. For example: "The AC runs but the air is warm, started this afternoon." "Water is dripping through the hallway ceiling below the attic unit." "The furnace clicks but never lights."
If it is easy to see, the brand and age on the label of the outdoor unit or furnace help the company prepare. Before you call, it is also worth checking the thermostat setting and batteries and the air filter; the AC repair page lists the safe checks.
Gas smell or carbon monoxide alarm? Do this first
Gas smell: leave the house right away without switching lights or appliances on or off. From a safe distance, call 911 and your gas utility. Atmos Energy, which serves the Dallas and Fort Worth area, lists its 24-hour emergency number as 866-322-8667.
Carbon monoxide alarm: get everyone out of the house and call 911. Carbon monoxide has no color or smell, and a malfunctioning furnace is one possible source. Do not run the furnace again until a qualified technician has inspected it.
Heat illness: if someone in a hot house is confused, faint or very hot to the touch, call 911 before you call about the air conditioner.
Questions about a job that is already done
The line does not do the work or hold the paperwork, so questions about a visit, an invoice or a warranty go to the company you hired. Its name, phone number and, if you asked for it, its TDLR license number should be on the quote or invoice.
Check the license yourself. In Texas, air conditioning and refrigeration contractors are licensed by the Texas Department of Licensing and Regulation (TDLR), and the license number belongs on the company's quotes and invoices. Ask for it and look it up with the TDLR license search (opens in a new tab) before work starts. It is also fair to ask for a certificate of insurance.
Your privacy
When you call or send the form, the details you give are shared with the independent company that will help you or call you back. The privacy policy explains what is collected and how long it is kept, and the terms of use cover how the line works. To learn exactly what happens on a call, see how the free line works.
How this line works: Dallas Air & Heating is a free phone line, not an HVAC company. It answers your call and connects you with an independent local heating and air conditioning company, which inspects, quotes and does the work, and which you pay directly. The line holds no HVAC license and does not repair, install or schedule anything itself. Those companies may pay Dallas Air & Heating a referral fee. You never pay the line. How it works.