People looking for AC repair in Irving, TX, are as likely to be landlords and renters as homeowners. The Census Bureau puts Irving's owner-occupied rate at about 38 percent, so most households here rent. That changes who is responsible for a broken system, who should place the call, and which city office to contact when a repair drags on. Here is how it works in Irving, and where the free line fits.
Dallas Air & Heating is a phone line, not a repair company. Ring (469) 649-7066 day or night. After an automated assistant takes down the details, it transfers you to an independent HVAC firm covering Irving, which handles the diagnosis and the quote and collects payment from whoever hired it.
Irving: from a 1903 lot sale to Las Colinas
Irving started with a lot auction on 80 acres of ranch land in December 1903 and incorporated in 1914. It stayed a small farm community until after World War II. Then it grew faster than almost anywhere in Dallas County: 2,615 residents in 1950, 45,895 in 1960 and 100,996 in 1970, according to the Texas State Historical Association. The Dallas Cowboys moved to Texas Stadium in Irving in 1971, and the stadium was demolished in 2010.
The 1970s also brought DFW International Airport along the city's western edge and the start of Las Colinas, a planned community on the north side that now covers more than 12,000 acres of offices, apartments and homes around Lake Carolyn. Valley Ranch followed as another master-planned area. The 2020 census counted 256,684 people across about 67 square miles. So an Irving AC call might come from a 1960s house in south Irving, a 1990s two-story near Valley Ranch, or a high-rise apartment in Las Colinas.
Who should make the call in Irving?
The answer depends on who owns the equipment. Here is the usual split.
You own the home
You hire the HVAC company and pay it. Call the line, describe the problem, and you are put through to an independent company that serves Irving.
You rent
Report the problem to your landlord or manager in writing. Irving tells tenants to go to management first, then to Code Enforcement at (972) 721-4829 if it is not resolved.
You are the landlord
Texas law expects diligent repair of conditions that affect a tenant's health or safety once you have notice. The line can connect you with a local company any hour.
What Irving's rental rules mean for a broken AC
Irving inspects its apartment complexes on a schedule. The city says multifamily properties are inspected at least once a year depending on their risk rating, and the highest-risk properties at least twice. Tenants with an unresolved maintenance problem are told to put it in writing to management, let inspectors into the unit to document it, and avoid filing anonymously, because anonymous complaints are hard to act on.
State law sets the larger frame. Under the Texas Property Code, a landlord must make a diligent effort to repair a condition that materially affects the health or safety of an ordinary tenant, once the tenant gives notice and is current on rent. The code mentions cooling directly in one place: when a landlord has agreed to provide heating or cooling equipment, the equipment is producing inadequate heat or cooled air, and a local housing, building or health official has notified the landlord in writing, the tenant gains additional repair remedies. Legal aid groups can explain the details for a specific situation.
For owners and landlords, the practical takeaway is to keep records. Write down when a problem was reported, when the company came out and what it found. A short written diagnosis from the HVAC company is useful for a tenant, a property manager and an insurance claim alike.
So many housing units, so many kinds of equipment
Census Reporter, using the Census Bureau's 2024 American Community Survey, counts roughly 103,500 housing units in Irving, more than in Garland or Mesquite. They range from single-story houses with a furnace in the garage, to townhomes with a closet air handler, to apartment towers with central plant equipment managed by building engineers. A good technician asks what kind of building you are in before guessing at the problem, because a stuck damper in a mid-rise and a dead capacitor on a house can look the same from the thermostat.
Permits, power and gas in Irving
In Irving, electrical, mechanical and plumbing work each need their own permit, applied for online through the city's MGO permit portal. Mechanical permits do not need plans. The Inspections Department, at City Hall on West Irving Boulevard, answers at (972) 721-2371. The city makes a point worth repeating: when a contractor signs the permit, it agrees to do the work to code, and if you sign it yourself, you are the one responsible for fixing work that fails inspection. Permits generally expire 180 days after they are issued if work has not started.
Check the license yourself. In Texas, air conditioning and refrigeration contractors are licensed by the Texas Department of Licensing and Regulation (TDLR), and the license number belongs on the company's quotes and invoices. Ask for it and look it up with the TDLR license search (opens in a new tab) before work starts. It is also fair to ask for a certificate of insurance.
Irving is in Oncor's delivery area and the retail electric market. Oncor maintains the wires and restores outages, and the provider you chose bills you. Natural gas service comes from Atmos Energy, which lists Irving in its Mid-Tex Division. Neither utility repairs air conditioners or furnaces. Irving's weather record shows why cooling matters here: the highest temperature recorded in the city is 112 degrees, set in 1980.
Before you call: safe checks for an Irving home or unit
- Thermostat: in Cool mode, set lower than the room, batteries fresh.
- Breaker: a tripped AC breaker may be reset once. If it trips again, stop.
- Filter: in apartments the return grille is often in a hallway ceiling or wall. A dirty filter there can freeze the coil.
- Outdoor unit: on a house, clear leaves and clutter from around it. In an apartment, note which unit is yours if you know.
- Water: a puddle under the closet unit, or a system that shut itself off when its drain backed up, should be described on the call.
Why Irving homeowners call the line
Works for owners and landlords
Whether it is your own house or a rental you manage, one call reaches an independent heating and cooling firm that works in Irving.
A real answer at any hour
Nights, weekends and holidays included. If the company is tied up, it receives your name and number and returns the call.
Free to call
Using the line costs nothing. The HVAC firm prices the job and collects payment itself.
Check before signing a permit
Read here why the company, not you, should sign Irving's mechanical permit, and where to confirm its state license number.
Services Irving homes and properties ask for
Summer brings most of the calls for AC repair: warm air, a system that short cycles, or water leaking from a closet unit into the floor below. When cooling quits overnight in July, the emergency AC repair page explains what to do while you wait. Landlords and owners of offices, shops and apartment buildings around Las Colinas should see commercial HVAC, and a yearly tune-up keeps rental units out of trouble between tenants.
AC Repair
Warm air from the vents, a unit that hums but will not start, ice on the lines or water in the ceiling. What a proper diagnosis covers in Dallas heat and what to ask before you approve a repair.
Emergency AC Repair (24/7)
No cooling at night, on a weekend or in a heat wave. What to do while you wait, who is most at risk, and how after-hours calls are usually priced.
HVAC Tune-Up and Maintenance
What a real spring or fall tune-up includes, what it does not, and the simple filter and drain habits that keep a system out of trouble.
Commercial HVAC
Rooftop units, offices, shops and restaurants. How commercial service differs from residential and what to ask a commercial HVAC contractor.
How an Irving call works
- Call any hourAn automated assistant answers (469) 649-7066 and asks whether it is about cooling or heating.
- Describe the problemGive your name, a callback number, your city or ZIP and what the system is doing.
- Get put throughThe call goes to an independent, locally owned heating and air conditioning company, which hears a short summary before it picks up.
- Deal with them directlyThat company diagnoses, quotes, does the work and is paid by you. If it cannot answer, it gets your details to call back.
How this line works: Dallas Air & Heating is a free phone line, not an HVAC company. It answers your call and connects you with an independent local heating and air conditioning company, which inspects, quotes and does the work, and which you pay directly. The line holds no HVAC license and does not repair, install or schedule anything itself. Those companies may pay Dallas Air & Heating a referral fee. You never pay the line. How it works.
For a checklist on comparing quotes, see choosing a heating and cooling contractor.
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